Before your appointment
All personal items, valuables, and child seats need to be removed from the vehicle, regardless of the service being performed. If we are picking up and dropping off your vehicle, we ask that only the vehicle registration remains inside. If a personal item, valuable, or child seat is left in the vehicle, we will remove it and place it back exactly where it was found.
Our walk-around inspection
Upon arrival, we do a walk-around of your vehicle’s interior and exterior with you — whether the vehicle is being picked up or detailed at your location. We check for any scratches, dents, tears, curb rashing, dashboard warning lights, and any cosmetic damage already present. Once the detail is complete and the vehicle is back in your possession, we do a second walk-around together to confirm no further damage was done.
If damage occurs
If any damage is done by our team, we will call you immediately and pause the detail. You decide whether the detail resumes. Any damage will go through our insurance. Please call us for more information.
Pickup & drop-off service
Before we take the vehicle, we do the same interior-and-exterior walk-around with you, noting any scratches, dents, tears, curb rashing, warning lights, or existing cosmetic damage. A second walk-around is done when the vehicle is returned to you.
Vehicles are only ever driven by our certified, licensed, and insured team — no one else. All vehicles are driven at or below the speed limit and in accordance with all traffic and safety laws. A vehicle will return with no more than the miles it takes us to travel to our location, and fuel used will correspond to that distance. All vehicles must have valid license plates and registration for pickup and drop-off service — if both requirements are not met, we will not be able to offer pickup and drop-off. Please call for more information.
“On condition” pricing
All vehicles are priced “on condition.” Our team gives you an estimated price without seeing the vehicle, plus a location fee based on where you are (added when you book, so you know it ahead of time). Once a team member sees the vehicle in person, they have the authority to adjust the price and add an excessive cleaning fee based on the vehicle’s condition and our team’s certified, professional opinion.
The excessive cleaning fee is $45 and may apply for conditions such as heavy staining on seats, carpet, or headliner; crayon, hay, food, or spilled drinks; vomit, pet waste, or human waste; stained leather; or shattered glass.
A team member may recommend an add-on or additional service, but will always ask your permission before performing it. If you decline all suggested add-ons or services, please understand the vehicle may not be 100% clean, since our packages don’t include everything a vehicle might need. For pickup and drop-off, the team member will call you with any suggestions; if you decline, they will perform only the service you’re paying for and nothing else.
Booking & payment
Booking is by phone or text — no online booking and no deposits. We accept card and Venmo; a 3.5% processing fee applies to those payments. The quickest way to get scheduled is to text a photo of your vehicle to (904) 362-2001.
Personal items & liability
We are not responsible for any lost or damaged valuables, personal items, or child seats once we leave the detailing location and the vehicle is in the owner’s possession. Please remove all valuables before your appointment. Child seats will not be re-buckled or reinstalled.